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Instant expert assistance with DISA Remote Service

Quick online assistance whenever you need it

  • With DISA Remote Diagnostic Services (RDS), you can get immediate assistance. Using augmented technology, RDS streams real-time video and audio directly to a DISA expert from your smartphone or tablet.
  • The DISA expert can see the machine through your eyes and provide crucial information on your technical issue right away. This efficient use of their time means lower service costs for you.
  • Your DISA moulding machine, associated equipment and systems are accessed remotely via the installed eWon VPN router. It creates a Virtual Private Network (VPN) connection between the Local Area Network (LAN) side of the router and DISA Support Centre which allows the DISA support team and you to quickly locate and resolve issues fast.

 

The same top-notch expert team, now as a remote service

With the augmented reality features in RDS, our engineers can visually inspect your machine and guide you through repairs with clear instructions. It’s a two-way interaction, allowing you to chat, text (with real-time translation), and share images, documents, and other information seamlessly.

  • Quick diagnosing of technical issues with expert guidance to solve it.
  • DISA experts connect remotely to begin troubleshooting immediately.
  • Remote service eliminates expensive travel costs, reducing the overall service cost.
  • Reduce unplanned downtime and boost productivity.

RDS and augmented support technology make problem-solving easier and faster, reducing unplanned downtime and eliminating the need for engineer travel, which lowers your costs.

Get access to our experienced service people and high-quality spare parts

DISA aftermarket offers full service and maintenance, professional operator training and foundry technology service agreements to help optimize your productivity and performance.

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