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Immediate action - With RSS, there’s no need to wait

Quick online assistance whenever you need it

When troubleshooting gets tough, waiting for an onsite visit can be frustrating. Engineers take time to arrive, travel costs add up quickly, and email or phone support can be slow and tedious. Isn’t there a faster way to get expert help?

  • With DISA Remote Smart Services (RSS), you can get immediate assistance. Using augmented technology, RSS streams real-time video and audio directly to a DISA expert from your smartphone or tablet.
  • The DISA expert can see the machine through your eyes and provide crucial information on your technical issue right away. This efficient use of their time means lower service costs for you.

The same top-notch expert team, now as a remote service

With the augmented reality features in RSS, our engineers can visually inspect your machine and guide you through repairs with clear instructions. It’s a two-way interaction, allowing you to chat, text (with real-time translation), and share images, documents, and other information seamlessly.

  • Instant expert troubleshooting to quickly resolve issues
  • Minimal downtime, getting you back up and running faster
  • No expensive travel costs
  • Lower service costs

RSS and augmented support technology make problem-solving easier and faster, reducing unplanned downtime and eliminating the need for engineer travel, which lowers your costs.

Get access to our experienced service people and high-quality spare parts

DISA aftermarket offers full service and maintenance, professional operator training and foundry technology service agreements to help optimize your productivity and performance.

Learn more about RSS

Reach out to our team